To retain customers, creating an exceptional customer experience is paramount. This takes an expert staff that uses premier products, and a salon or spa space that comes across as professional yet ...
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To retain customers, creating an exceptional customer experience is paramount. This takes an expert staff that uses premier products, and a salon or spa space that comes across as professional yet ...
More than ever before, customers are empowered. The Information Age has made it easier to be picky; with lists of service providers only a click away, it's easy to research a place before ever ...
Here's a sobering fact: according to a variety of articles and blog posts on the Internet (like this one—or this spa-specific one) 68% of customers stop doing business with a company due to bad ...
When it comes to blogging, there's plenty of "how to" and "tips" lists out there. We've posted plenty of them here ourselves, simply because they're invaluable. But what about a "don't do this ever" ...
In the service industry, one fantastic experience will always be outweighed by subsequent subpar visits. At best, a customer may return to your spa or salon a couple of times in an attempt to relive ...